Returns & Exchanges
At Midnight Hour, we want you to be completely satisfied with your dark aesthetic finds, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip provided in the portal to ensure faster processing.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.
Receive Your Refund
Once our warehouse inspects your return, we will issue your refund to the original payment method or send out your exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing