Frequently Asked Questions
Everything you need to know about your Midnight Hour order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that intimate apparel and clearance items are final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our gothic and alternative cuts may vary from standard high-street sizing.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Are your materials ethically sourced?
At Midnight Hour, we are committed to ethical production. We use high-quality vegan leather and ensure all our manufacturing partners adhere to fair labor standards.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our support team.